Privacy Policy

Privacy Policy

At ZeroToTen, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our website zerototen.com.np.

1. Information We Collect

We collect the following types of personal information when you interact with our site:

  • Contact Information: Name, phone number, email address, shipping and billing address

  • Order Details: Products purchased, order history

  • Account Information: If you create an account, we store your login email and encrypted password

  • Device/Browser Info: IP address, browser type, device used, and location (for analytics and security)

  • Payment Information: We do not store your full payment details. Payments are processed securely via trusted third-party gateways.

2. How We Use Your Information

We use your data to:

  • Process and fulfill your orders

  • Provide customer support and respond to inquiries

  • Send order confirmations and delivery updates

  • Improve website performance and user experience

  • Notify you of special offers (only if you opt in)

3. Data Protection

We implement appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure.
Access to your data is limited to authorized staff and secure systems.

4. Sharing of Information

We do not sell or rent your personal data to third parties.

We only share information with:

  • Delivery partners, to deliver your order

  • Payment gateways, to securely process your payment

  • Government or legal authorities, only when legally required

5. Cookies and Tracking

We use cookies to enhance your browsing experience. These help:

  • Remember your login or cart items

  • Analyze site traffic and user behavior
    You can disable cookies in your browser settings at any time.

6. Your Rights

You have the right to:

  • Access or request a copy of your personal data

  • Correct or update your personal information

  • Request deletion of your data (unless required for legal reasons)

  • Opt-out of marketing emails at any time

To request any of the above, contact us at admin@zerototen.com.np.

7. Children’s Privacy

Our website is intended for use by adults (parents or guardians). We do not knowingly collect data from children under the age of 13.

8. Changes to this Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with the latest effective date.

9. Contact Us

If you have any questions or concerns about this policy, please contact us:

? admin@zerototen.com.np
? +977 985-1080631
ZeroToTen, Kathmandu, Nepal